293 Privacy Policy — User Information Protection
This Privacy Policy explains how 293 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. We take your privacy seriously and are committed to handling your information transparently and securely.
Effective date: 1 January 2026. This policy may be updated from time to time.
Information We Collect
When you register and use the 293 platform, we collect various types of information necessary to provide a safe and high-quality service. The types of information collected include:
- Account information: Full name, email address, phone number, date of birth, and encrypted password as provided during registration.
- Payment information: Payment method details in MYR (RM/MYR), including account holder name, masked account number, and records of deposit and withdrawal transactions.
- Device and browser information: IP address, device type, operating system, browser type, and screen resolution to ensure an optimised mobile experience.
- Usage data: Betting activity records, session duration, pages visited, game preferences, and betting history for platform operational purposes.
- Cookies: Session data and preferences stored on your device to facilitate login and enhance your user experience.
We only collect information that is genuinely necessary for platform operations and do not request information irrelevant to the services provided.
How We Use Your Information
Information collected by 293 is used exclusively for legitimate and specific operational purposes, including:
- Creating and managing user accounts and verifying your identity
- Processing deposits and withdrawals in MYR
- Providing responsive and effective customer support
- Sending important notifications related to your account, transactions, and platform updates
- Detecting and preventing fraud, abuse, and illegal activities
- Improving and optimising the user experience based on usage patterns
- Complying with applicable legal and regulatory obligations
293 will not use your information for any purpose not stated in this policy without obtaining your consent first.
Cookies and Session Tracking
Platform 293 uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform operations. There are two main categories of cookies we use:
Essential cookies: Required for core platform functions such as maintaining your login session, remembering your language preferences, and securing your transactions. These cookies cannot be disabled as they are critical to platform operations.
Analytics cookies: Used to understand how users interact with the platform, which pages are most frequently visited, and overall technical performance. This data is used in aggregated form and does not identify any individual user.
You can manage your cookie settings through your browser. However, disabling essential cookies may affect the functionality of the 293 platform and your overall user experience.
Data Storage and Security
293 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
The protective measures we have in place include data encryption in transit using SSL/TLS protocols, strict internal access controls, continuous system monitoring, and regular security audits. User passwords are stored in encrypted form and cannot be read, even by 293 staff.
Your account information and transaction records are retained for as long as your account is active and for the period required by law following account closure. Once the mandatory retention period ends, data will be securely deleted or anonymised.
Sharing Information with Third Parties
293 does not sell, rent, or trade users' personal information to any third party for marketing purposes. Your information is only shared in the following limited and specific circumstances:
- Payment service providers: Transaction information that must be shared with approved payment processors to facilitate secure MYR deposits and withdrawals.
- Legal requirements: When required by law, court order, or directives from competent authorities in Malaysia.
- Protection of rights: Where necessary to protect the rights, property, or safety of 293, our users, or the public from serious threats.
In all of the above situations, we only disclose the minimum information necessary and ensure that recipients are bound by appropriate confidentiality obligations.
User Rights, Policy Changes, and How to Contact Us
Right to access and correction: You have the right to access the personal information we hold about you at any time. If any information is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
Right to deletion: You may request the deletion of your account and personal data by contacting us directly. Deletion requests will be processed within thirty (30) days, subject to legal requirements that obligate us to retain certain records for a specified period.
Policy changes: 293 reserves the right to update this Privacy Policy at any time. Any material changes will be communicated to users via in-platform notifications or email. Continued use of the platform after such notification constitutes acceptance of the updated policy.
Contact us: For any enquiries regarding data privacy, access requests, corrections, or deletion of information, please contact the 293 support team at: [email protected]. For general enquiries, visit the FAQ us.
Further Questions About Your Data Privacy?
The 293 team is here to help if you have any questions about how we handle your data. Visit FAQ for instant answers, or reach us directly via our support email. You can also create an account with full confidence that your information is completely protected.